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Single Point of Access

The North East Lincolnshire Single Point of Access: 01472 256256 is the number to ring for non-emergency health, social and mental health support in North East Lincolnshire.

What is the SPA? SPA is a team of qualified and unqualified staff from different professional backgrounds (including Nurses, Social Workers, Occupational therapists and Mental Health practitioners) with specialist local knowledge about the health, mental health and social care services available to you.

They are available 24 hours a day, 365 days a year.

When to call the SPA:

• You need medical help fast but it’s not an emergency and your GP or surgery is closed

• You or a family member/friend need urgent social care support

•You have concerns about an adult who is vulnerable or may be being neglected or abused

• You are a carer and you need support to help you to care for someone

• You need support or advice about your mental health

• You need support getting out and about or getting around the house

• You need care or support to help you to be able to live at home

• You require information about a planned hospital discharge for a friend or family member How to contact the SPA:

• Ring: 01472 256256

• Facebook: www.facebook.com/SPA256256 What to expect when you ring the SPA: You will be given some options to choose from, this enables us to quickly divert your call to the person best able to help you. Then you will be asked some questions to help to clarify your query, after this, your query will be resolved or passed through for further specialist support.

You can also visit the website services 4 me at www.services4.me.uk

The website is designed to offer you a one-stop directory of all adult social care, health care, wellbeing, voluntary and community services as well as related events and activities available in North East Lincolnshire. The website has been designed to meet the information and advice needs of the local community. We have worked closely with local members of the public, carers and expert patient groups. We have listened to people who need help and support services and what they have told us is really important to them. The services and events are provided by a wide range of local organisations, agencies and businesses, along with health information from the NHS choices site.

If you do not have easy access to the Internet, you will be able to log onto Services4.me.uk at your local library and many GP surgeries or resource centres, where online facilities are available. Members of staff will be able to help you, if you need it.

IMMEDIATE ACCESS TO YOUR GP PRACTICE

Would you like to improve access to your GP Practice and take greater control of your own health and wellbeing or that of someone you care for?

Using Patient Online gives you the ability to book and/or cancel appointments, order repeat prescriptions and view some of your patient record held at your GP practice, including test results, and immunisation history 24 hours per day, 7 days per week and 52 weeks of the year.

Do you or someone you care for have a condition that requires regular medication?

YES - then you can also take advantage of the Electronic Prescription Service.

Reduce the number of times you need to contact your GP practice even more by nominating a Pharmacy of your choice to where your repeat prescriptions will be sent electronically by your GP. This can be a pharmacy near to where you live, work or shop.

 

Don’t want to be held in a queue when you ring your practice to book/cancel an appointment or to ask for test results?

Don’t want to go to your GP practice every time to collect your repeat prescription.

 

No – Then contact your GP Practice who will explain how you can use these free of charge services or visit the website links as below:

 

Patient Online

https://www.england.nhs.uk/ourwork/pe/patient-online/about-the-prog/po-public/

Electronic Prescription Service

http://systems.hscic.gov.uk/eps/patients

 

Alternatively if you already know how to use the internet, you can take a short course on how to start using GP services online at:

http://www.learnmyway.com/what-next/health

Bank Holiday Opening Dates 2017 / 2018

 

30 March Friday Good Friday

2 April MondayEaster Monday

7 MayMonday Early May bank holiday

28 MayMonday Spring bank holiday

27 August MondaySummer bank holiday

25 December Tuesday Christmas Day

26 December Wednesday Boxing Day

If you require medicaltreatment during the above closed dates please contact  01472 256 256

 

Online Prescriptions

To order a prescription online please click on the following link.

https://systmonline.tpp-uk.com/

 

Please note you will need to see a member of reception for the  paperwork in order to register for this service.