Self Treatment /Minor Ailment

If you are unsure if you need to see a Doctor or nurse and require any advice click here for more information.


Minor Ailment Scheme

Why wait to see a doctor? The Minor Ailments Scheme can save you time and is providing you with easy access to the care you need in North East Lincolnshire. 

If your prescriptions are free of charge then your pharmacist can offer free advice and free treatment for a range of conditions included in this scheme.

What is the Minor Ailments Scheme? 
Everyone can go to their pharmacist for free advice or to buy medicine for minor illnesses, however this scheme is a NHS service for anyone who does not pay for their prescriptions. The pharmacist will be able to give advice and medicines free of charge without the need to see a doctor.

Who is the service for? 
You can use the minor ailment scheme if you answer yes to all these points. 

  • You are registered with a local GP.
  • You don’t pay for your prescriptions.
  • You are suffering from one of the conditions listed below.

Minor Ailments List
Under this scheme you can get free advice and free treatment for the following minor illnesses and ailments.

  • AcneHayfever
  • Athlete's FootHead Lice
  • Cold SoresIndigestion/Heartburn/Tummy Upset/Vomiting
  • ConjunctivitisInsect bites and stings
  • Cough/Cold/Flu/High TemperatureMouth Ulcers
  • Prevention of fever after vaccinationMouth or gum swelling
  • ConstipationNasal Congestion
  • Cystitis in adult femalesNappy Rash
  • DandruffPain
  • DiarrhoeaSore Throat
  • Dry EyesTeething
  • Eczema, Dry or Itchy SkinThreadworms 
  • Ear WaxThrush
  • Haemorrhoids (Piles)Warts and Verrucaes

If you are eligible for the scheme then all you need to do is go to your local pharmacy and give the staff the name of your GP practice and confirmation that you don't pay for prescriptions. You will also need evidence of your identity and NHS number.  

The pharmacist will ask you questions about your symptoms. This is to make sure that the medicines you are given are suitable for you and all the details you provide are confidential. These questions will include details about other medication you are taking, about your illness and if you have any allergies.

What will the Pharmacist give me? 
The pharmacist will give you advice on how best to deal with your symptoms. You may not need any medicines, but if it is appropriate the pharmacist will provide the right medicine for you. Please remember that this medicine is only for you, it may not be right for anybody else even if they have similar symptoms. You will also receive advice on how to take the medicine and other ways to help manage your ailments and illness. The pharmacist may suggest that you see a GP if you need a medicine that is only available on a doctor’s prescription.

Will the pharmacist always be able to help me? 
Your pharmacist is a highly trained healthcare professional who can provide expert, confidential advice on common health problems and the best medicines to treat them. As part of this Minor Ailments Scheme, the pharmacy will follow set guidelines to ensure you get the best possible care for your condition.

If you have any queries about the scheme please contact: 
Patient Advice and Liaison Service (PALS) 
​​​​​​​Email:  Telephone: 0300 3000 500